Refund policy

Return Policy — Beauty Supplies

We want you to love every product you purchase from us. If something isn't right, here's how our return policy works.

1. Return Window

  • Unopened, unused items may be returned within 30 days of the purchase or delivery date for a full refund.
  • Opened or used items may be eligible for a return within 14 days, subject to the conditions below (see "Opened Product Returns").
  • Items returned after 30 days will not be accepted, except where required by law.

2. Condition Requirements

To qualify for a return, items must generally be:

  • In their original packaging, with all seals, liners, and labels intact
  • Unused, unless covered under the Opened Product Returns section below
  • Free of damage not caused by a manufacturing defect
  • Accompanied by the original receipt, order number, or proof of purchase

3. Opened Product Returns

For hygiene and safety reasons, the following items cannot be returned once opened, used, or with a broken seal, unless defective:

  • Cosmetics (foundation, lipstick, mascara, eyeliner, etc.)
  • Skincare products (creams, serums, masks)
  • Fragrances and perfumes
  • Hair care products (shampoo, conditioner, styling products)
  • Nail polish and nail care items
  • Any item that comes into direct contact with skin, lips, eyes, or hair

If a product is defective or damaged upon arrival, it may be returned or exchanged even if opened, provided it is reported within the return window.

4. Non-Returnable Items

The following are final sale and not eligible for return or refund:

  • Clearance or final-sale items (clearly marked at time of purchase)
  • Gift cards
  • Items marked "As Is" or sold at a discount due to damage
  • Custom or personalized products
  • Tools and accessories (brushes, sponges, clippers, etc.) once used

5. How to Start a Return

  1. Contact our support team through Contact us within the applicable return window.
  2. Provide your order number and reason for return.
  3. Pack the item securely in its original packaging, including all accessories and documentation.
  4. Ship the item to the address provided by our support team, or drop it off in-store if applicable.

We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

6. Refunds

  • Refunds are issued to the original method of payment within 5–10 business days of receiving and inspecting the returned item.
  • Original shipping charges are non-refundable, unless the return is due to our error (wrong item shipped, defective product, etc.).
  • A return shipping fee may apply unless the item is defective or incorrect.