Shipping policy
Shipping Policy
Thank you for shopping with Hana Kawa.
Processing
- Orders are typically processed within 1–2 business days.
- Orders placed by 2:00 PM PT are processed the same business day; later orders begin the next business day.
- Confirmation emails are sent when orders ship.
Shipping Methods
| Method | Delivery | Cost |
|---|---|---|
| Standard | 3–7 business days | $12 |
| Expedited | 2–3 business days | $20 |
Delivery times are estimates and may be affected by weather, customs, carriers, or other circumstances outside our control.
Rates and Scope
Free standard shipping is available on orders of $75 or more.
We ship within North America. We do not ship to APO/FPO addresses or destinations outside North America. Applicable duties, taxes, or customs fees are the customer’s responsibility.
Tracking
Track your order on the Shopify order status page. Carrier tracking is included in the confirmation email. Allow 24–48 hours for tracking to update.
Changes and Packages
Check your address carefully. Contact us promptly for address changes or cancellations; changes cannot be guaranteed after processing or shipment.
- For a delivered but missing package, check with neighbors and the carrier, then contact us within 3 days of expected delivery.
- For packages lost in transit, we will work with the carrier and may provide a replacement or refund at our discretion.
- For damage, contact us within 7 days of delivery with photos of the item and packaging.
Contact Us
HLL Holdings LLC dba Hana Kawa
6611 Orange Ave, Suite D
Sacramento, CA 95823
Phone: (916) 599-7528
Email: hllholdingllc@gmail.com